Frequently Asked Questions
Everything you need to know about our artisanal paper goods and stationery.
What is the typical shipping time for custom orders?
Since our custom stationery and home office goods are handcrafted, please allow 3-5 business days for production before your order is shipped via standard or express mail.
Do you offer international shipping?
Yes, Faye Co Papier ships worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
What is your return policy for paper products?
We accept returns on non-personalized items within 14 days of delivery. Custom or personalized stationery cannot be returned unless there is a manufacturing defect or printing error.
Are your paper materials eco-friendly?
Sustainability is at our core. We use FSC-certified recycled paper and soy-based inks for all our planners, notebooks, and art prints to minimize our environmental footprint.
Can I request a custom design for my home office stationery?
Absolutely! We love bespoke projects. Please contact our design team through the 'Custom Quote' page to discuss unique patterns, monograms, or layouts.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.